Frequently Asked Questions
Everything you need to know about your SpaDerma journey.
How long does shipping take for my skincare order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or store credit, even if it has been opened.
Are SpaDerma products cruelty-free?
Yes, we are committed to ethical beauty. All SpaDerma products are 100% cruelty-free and are never tested on animals.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working on expanding our delivery zones to more countries soon.
How can I determine which product is right for my skin type?
We recommend taking our online Skin Quiz or contacting our licensed estheticians via live chat for a personalized consultation.